Case Management Toolkit

2022 Hotline Benchmark Report:

Utilize Data from Peers to Maximize the ROI of your Compliance Program

Get actionable insights based on the state of compliance programs across multiple industries in Ethico's 2022 Ethics and Compliance Hotline Benchmark Report. With concrete data points, in-depth analysis, and relevant articles on the industry's current state, guide your decision-making process and institute a culture that encourages honesty and transparency. Fully analyze your current compliance program with a comprehensive report so you can maximize ROI, while also making the world a better workplace.

Investigations Management:

Principles for Compliance Programs to Remember

Compliance investigations help a company avoid regulatory enforcement action, absolve the company of legal liability, or just illuminate how something went wrong, so executives won’t make the same mistake in the future. The challenge, of course, is how to deliver well-run investigations at scale — as a defined, repeatable process, that consistently applies the same set of standards to every matter that needs investigation.

Issue Intake:

How to Cut Days From Your Issue Open Rate and Close Cases Faster!

Managing complaints, investigations, and other issues is a core duty of corporate compliance functions. In the modern enterprise—with thousands of employees, scattered across the world, doing all sorts of tasks every day—a manual approach to “issue management” is untenable. In this eBook, we’ll explore how compliance teams can improve their issue management, especially at the intake stage.

On Adaptive Interviews:

How Better Intake Information the First Time Means Faster Investigations For You

Knowledge is what Ethico aims to provide its clients: information which grants organizations power to take action before a crisis develops or to respond effectively once one has started. Operated by risk professionals and supervised by certified compliance officers, our integrated hotline goes beyond what others offer because we have developed a specialized elicitation method we refer to as the Adaptive Interview. It is this method which results in better information, better investigations, and faster case closure rates.

Switching Case Management:

Checklists and Steps to Make Sure the Transition to MyCM is all Smooth Sailing!

Switching case management vendors might seem like an enormous task, but it can be easier than you might think. With a systematic approach, you can set up your new case management system easily to optimize intake from employee or compliance hotlines and expedite any workplace investigation.

Why Your Vendor's Service Declined:

Illuminating the Deterioration in Third-Party Service Levels and What You Can Do About It

Due to significant changes in the marketplace, particularly over the last decade of cheap money, the third-party experience has shifted significantly as new owners have stepped into founders’ shoes to operate their companies. This change has lead to a serious decline in the quality of service found in third-parties. Learn how to identify which vendors you can expect to elevate you and which will be prone to letting you down.