Ethico’s Risk Specialists (RS) are responsible for responding to and documenting the concerns of employees around the world who call to report anything from management complaints, harassment claims, potential compliance violations, to issues regarding benefits and pay. The RS will guide callers through the interview process while documenting their concerns in concise, and technical format, and ensuring all client directives are followed. This work is challenging and the training intensive, However the experience is extremely rewarding. You must be focused, disciplined, and keep the commitments you make.

This is serious work; you'll be joining a dedicated team that works together to ensure that employees all over the world are able to thrive, are protected, and can make a difference in their workplace.
All new hires must successfully complete training (classes, shadowing, and on-the-job) and demonstrate proficiency in the material to progress through the incubation period.

• Associate's/Bachelor's degree preferred, or two years equivalent related work experience / equivalent education (high school diploma/GED) and relevant experience (hotline/phone support)
• Excellent communication/interpersonal skills (verbal and written) required
• Proficiency in Microsoft Office Suite and ability to learn new programs & tools
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; as well as provide effective response while in a demanding situation
• Ability to maintain personal and professional boundaries with callers and represent the interests of the Ethico and its clients
• More info attached below